Privacy Agreement

 

petgugu Privacy Policy

Update date: 2022-8-30

Effective date: 2022-9-30

 

Overview

This policy will help you understand the following terms.

1. Definition of terms

2. What kind of personal data we will collect

3. Purposes and legal basis for processing personal data

4. With whom do we share your personal data?

5. International transfer of collected information

6. Rights related to personal data

7. Safety and security measures

8. About part of the petgugu components and information collection, and permission to obtain the relevant instructions

9. Period of data retention

10. Dispute Resolution

11. Contact us

 

 

Shenzhen USEER Robot Co., Ltd. and its affiliates (collectively, "we" or "petgugu") are committed to protecting your personal privacy. This Privacy Policy ("Policy") describes how we process personal data and safeguard the privacy of information during your use of petgugu's services, products and related mobile applications (collectively, the "Products").

For mobile applications of other brand names that are supported by petgugu, it will be up to our customers to decide what personal data is to be collected through our products. We collect information at the request of our customers and the processing of such information is limited to the provision of the services agreed upon by the customer with us. If you are a user of one of our customers and you do not wish to be contacted by a customer using our services, please contact that customer directly and inform them of your request.

 

I. Definition of terms

1.1 Personal Data: Information that identifies an individual, either alone or in combination with other information.

1.2 Smart devices: hardware manufacturers produce or manufacture, with a human-machine interface and can transmit data through wireless networks of non-standard computing devices, including smart home appliances, etc.

1.3 Apps: Mobile applications developed by petgugu that help end users remotely control smart devices.

1.4 Affiliates: Individuals, companies, partnerships, research and development institutions, consulting institutions, investigation institutions and other for-profit or non-profit organizations established, participated in, held or effectively controlled by the same entity, directly or indirectly, in the People's Republic of China and anywhere else by Shenzhen Yunshi Robotics Co.

 

II. What personal data we collect

In order to provide our services to you, we may ask you to provide personal data necessary for such services. If you do not provide personal data, we may not be able to provide you with our products or services.

When you use some features, we may collect some sensitive information from you with your explicit authorization, unless required to do so by relevant laws and regulations, and refusal to provide such information will only prevent you from using the specific feature in question, but will not affect your normal use of the core features of petgugu products and services.

2.1 Information you voluntarily provide to us

Account or Personal Data: When you register for a petgugu App account, we may collect your name and contact information, such as your email address, phone number, username, and login credentials. During your interaction with our products, we may further collect information such as nicknames, avatars, country codes, language preferences or time zone information from your account.

Feedback: When you use the feedback and suggestion features in our products, we collect your email address, cell phone number and feedback content to promptly address your questions and device failures.

2.2 Information we collect automatically

Device information: When you interact with our products, we automatically collect device information, device identifier (Android such as IMEI, AndroidID, IMSI, MEID, hardware serial number), device MAC address, IP address, wireless connection information, OS type and version, application version number, push notification identifier, log file and mobile Network information , sensor information, etc. Please note that individual sensor information is not personal information, and we do not use sensor information for other purposes.

Usage Data: During your interaction with our Sites and Services, we automatically collect usage data related to visits, clicks, downloads, sending/receiving messages and other uses of our Sites and Services.

Log information: When you use our application, system and exception logs may be uploaded.

Location Information: We may collect real-time precise or non-precise geolocation information about you when you use certain of our products or services, such as a floor sweeper.

2.3 Information related to smart devices.

Basic information about smart devices: When you use a smart device connected to our products or services, we may collect basic information about the smart device, such as device name, device ID, online status, activation time, firmware version and upgrade information.

Information reported by smart devices: Depending on the different smart devices you choose to connect to our products or services, we may collect information reported by your smart device, such as the sweeping profile map of your floor sweeper.

 

III. Purposes and legal basis for processing personal data

The purposes for which we process your information are as follows.

3.1 Providing Services to You: We process your account and profile data, device information, usage data, location information and smart device-related information to provide the products and services you request or purchase. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.

3.2 Improving our services: We process your device information, usage data, location information and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.

3.3 Non-Marketing Communications: We process your personal data for the purpose of sending you important information related to the Services, changes to terms/conditions and policies, and/or other administrative information. Because of the importance of such information, you may not be able to opt out of receiving such mailings. The legal basis for such processing is the performance of our contract with you in accordance with our terms of use.

3.4 Marketing Communications: We may process your personal data in order to provide you with marketing and promotional materials relating to our products and services. In the above cases, each email we send to you contains information that allows you to opt out of receiving such emails. The legal basis for such processing is based on your consent. In addition, if you agree to participate in our sweepstakes, contests or other promotions, we may use your personal data to administer such activities.

3.5 Personalized Services: We may process your account and profile data, usage data, device information to design personalized products and provide you with tailored services (such as recommending and displaying product information and advertisements that are appropriate for you), as well as to invite you to participate in user surveys for the products you use. The legal basis for such processing is based on your consent.

3.6 Compliance: We will process your personal data as we deem necessary or appropriate to: (a) comply with applicable laws and regulations; (b) comply with legal process; (c) respond to requests from public agencies and government authorities; (d) fulfill our terms and conditions; (e) protect our operations, business and systems; (f) protect our and/or other users' rights, privacy, security or property, including you , security or property; and (g) seek available remedies or limit the damages we may be required to provide.

 

IV. With whom do we share your personal data?

petgugu will only share your personal data in a way that you are aware of. We may share your personal data with the following participants.

4.1 disclose your personal data to third party service providers who provide certain business-related services to us, such as website hosting, data analytics, payment and credit card processing, infrastructure provisioning, IT services, customer support services, email delivery services and other similar services, so that they can provide services to us.

4.2 To disclose your personal data to customers and other business partners who directly or indirectly provide you with smart devices and/or networks and systems that you use to access and use our Sites and Services.

4.3 Disclosure of your personal data to affiliated companies or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including, without limitation, in connection with any bankruptcy or similar proceeding as described above). In such cases, you will receive explicit notice of the change of ownership, new ways of using personal data, and choices regarding personal data via email and/or our website.

4.4 As we deem necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public authorities and governmental authorities, including those outside your country of residence; (d) to fulfill our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our and/or including your other users' rights, privacy, security or property; and (g) seek available remedies or limit the damages we may be required to provide.

4.5 To disclose your personal data to the Company's subsidiaries or affiliates for the purpose of conducting business activities on a regular basis.

We will only disclose your personal data to third parties, other than those mentioned above, with your consent.

 

V. International transfer of collected information

To facilitate our operations, we may transfer, store and process your personal data in jurisdictions other than where you reside. These countries may have different data protection laws. In such cases, we will use our best efforts to protect your information in accordance with the relevant laws and regulations.

If you would like to learn more about our security measures, you can contact us directly.

 

VI. Rights related to personal data

We respect your rights and we also hold your personal data. If you decide to send us a request, please indicate which information you wish to change, whether you wish to have your personal data removed from our database, or what restrictions you would like us to place on the use of your personal data. Please note that for security reasons we may ask you to verify your identity before processing your request further.

You can.

6.1 to request access to the personal data we process in relation to you.

6.2 to request that we correct inaccurate or incomplete personal data relating to you.

6.3 to request the deletion of your personal data.

6.4 to request a temporary or permanent restriction on our processing of some or all of your personal data.

6.5 require us to process your data based on your consent or a contract with you, and the transfer of personal data to yourself or to third parties when we process your data automatically.

6.6 Choose to object or refuse our use of your personal data when we use it based on your consent or our legitimate interests.

 

VII. Safety and security measures

We maintain commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal data. petgugu offers a variety of security policies to effectively ensure the security of user and device data.

 

If for any reason you believe that your interaction with us is no longer secure (for example, you believe that the security of your petgugu account has been compromised), please contact us in the first instance with your specific request so that we can deal with it promptly and efficiently.

 

VIII. n petgugu part of the components and information collection, permission to obtain the relevant instructions are as follows.

 

Self-start and associated start

One of the main functions of this application is to push activities for petgugu users, so petgugu needs to run in the background all the time to ensure that petgugu users can use this module function normally.

 

Cancellation of accounts by subjects of personal information

You can cancel your previously registered account at any time by yourself in the following way: App - My - Settings - Account & Security page. After you cancel your account, we will stop providing you with products or services and, at your request, delete or anonymize your personal information, except as otherwise provided by law or regulation. However, please note that this information is still stored independently by other users or unaffiliated third parties not under our control.

 

Information name: Aurora Push

Purpose of use: To push the pet's activity and information related to feeding and drinking when the device is in use

Use scenario: pet water, pet feeding

Collection status: Push once or more

 

Information name: Device identifier AndroidId

Purpose of use: To determine whether the device is active and whether the operating environment is safe

Usage scenarios: App startup, registration, login, order placement

Collection: Collected once when the app is running

 

Information name: sim card information

Purpose of use: whether the operating environment is secure, to ensure the stability of information transmission

Usage scenarios: App startup, registration, login, posting

Collection: 1 time when the security environment verification such as transactions are triggered

 

Information name: Equipment name and model

Purpose of use: Adaptation of model interface, wind control

Use scenario: App start-up, running process

 

Information name: Operating system information and software version

Purpose of use: Adaptation of model interface, wind control, interface adaptation

Usage scenario: App start-up, version change during operation

 

Message name: Running system log information

Purpose of use: Collect system error logs, app operation logs, crash information analysis

Usage scenarios: logging when the app crashes, when user interface operations occur

Collect situation: when the App crashes/stalls, collect relevant system operation information

 

Information name: Application version, language, resolution

Purpose of use: App page adaptation

Usage scenarios: App launch, folding screen switching

Collection status: 1 time when the change is collected

 

Information name: MAC address

Purpose of use: to determine whether it is a real natural person user, to protect the security of the transaction

Usage scenarios: App startup, registration, login, using devices, giving commands and other scenarios

Collection: 1 time when using equipment, giving instructions and other scenes

 

Information name: IP address

Purpose of use: to determine whether the user is a domestic or foreign user

Usage scenarios: App startup, registration, login, using devices, giving commands and other scenarios

Collection situation: users in different regions get once while using the device

 

Information name: wifi, ssid information

Purpose of use: To determine the network status

Usage scenario: App launch

Collection status: 1 time when the network changes

 

Information name: device geolocation (gps, wifi, wlan)

Purpose of use: to get the community based on geographic location of the same city pet friend posting

Usage scenarios: App launch, community crosstown information view

Collection situation: try to collect once when the corresponding scene is triggered

 

Information name: Battery power information

Purpose of use: to determine whether the device meets the OTA upgrade

Usage scenario: determine the power level before OTA upgrade of the device

Collection situation: before the user performs an OTA upgrade of the device

 

Message name: Local storage permission

Purpose of use: Additional service based on reading, writing to external memory cards: You can use this feature to upload your photos/pictures/videos with local storage access enabled.

Usage scenario: uploading user avatar

Collection situation: the corresponding scene trigger when trying to collect

 

Permission type: self-starting

Permission Description: Allow application self-start

Permission name: android.intent.action.BOOT_COMPLETED

Usage scenario or purpose: When you use this App, in order to ensure you can receive push information about the change of device status, we self-start in order to be reminded properly, if you want to turn off the self-start function, it may lead to not being reminded properly. You can turn off the self-start function in Settings-Application-Self-start Management.

 

Permission type: self-starting

Permission Description: Allow application self-start

Permission name: cn.jpush.android.service.PushReceiver

Usage scenario or purpose: When you use this App, device related information and pet information will be pushed through Aurora Push for some messages.

 

In order to adapt the use of petgugu and third-party platform services on different mobile devices, to achieve your mobile device authentication, and mobile device security, receive information push, login to third-party platform accounts and share information through third-party platforms, petgugu has access to third-party SDKs. We recommend that you refer to the relevant service agreements and privacy policies of the third-party SDKs. The following are the details of the third-party SDKs:

WeChat Open Platform SDK

Purpose of use: Access to WeChat Open Platform SDK, support WeChat authorized login, WeChat sharingWeChat payment

Data type: Device identification information

Official website link: https://open.weixin.qq.com/

 

Doodle Smart SDK

Function/Service: IOT platform for the Internet of Things to provide interactive functions with smart devices

Type of personal information collected: device information; log information

Official website link: https://www.tuya.com/cn/

Privacy policy link: https://auth.tuya.com/policies/privacy

 

AliCloud Life IoT Platform SDK

Function/service: Smart IoT device development and management, smart device connection, message pushing, video pushing and streaming functions

Type of personal information collected: device operating status information; smart device (i.e. IOT device) information

Official website link: https://www.aliyun.com/?spm=a2c4g.750001.J_3207526240.1.4cc1677aoINctM

Privacy policy link: https://terms.alicdn.com/legal-agreement/terms/privacy_sdk_description/20220901154750955/20220901154750955.html?spm= a2c4g.11186623.0.0.387b30e59MX4FE

 

Tencent Cloud Number Authentication SDK

Function/Service: Provide one-key login and local verification function for quick registration and login

Type of personal information collected: operator information; imsi; IP address

Official website link: https://cloud.tencent.com/

Collection method: SDK collection

Privacy policy link: https://cloud.tencent.com/document/product/1415/65372

 

Tencent Open Platform Bugly SDK

Purpose of use: Crash information collection and analysis

Data type: Device identification information, read phone status and identity

Official website link: https://static.bugly.qq.com/bugly-sdk-privacy-statement.pdf

 

Baidu map SDK

Company Name: Beijing Baidu Netcom Technology Co., Ltd.

Purpose of use: To provide users with services such as pet map display and positioning.

Types of data collected: device identification information, and geographic location information when you turn on location permissions

Processing method: sdk collection

Official website link: http://lbsyun.baidu.com/

 

Alipay

Function: Help users pay with Alipay within the app

Personal information fields: full network access, device identification information, and geolocation information

Note: Alipay SDK will collect common device information (such as IMEI/IMSI, SIM card serial number/MAC address, Android_id, SSID, BSSID, basic device information [model\manufacturer, etc.]), network information for user login account and Security risk control during the payment process. Except for the above information, Alipay will not collect other personal data of users through this application. If you want to know how Alipay protects and handles your information, you can refer to "Alipay Privacy Policy". the

Affiliated Organization: Ant Technology Group Co., Ltd.

Privacy Policy: https://opendocs.alipay.com/open/54

 

 

Additional SDK for Android phones are as follows:

Jiguang Push SDK

Third-party subject: Shenzhen Hexun Huagu Information Technology Co., Ltd.

SDK purpose: to provide APP users with information push service

Types of personal information processed:

Device parameters and system information (device type, device model, system version, and related hardware information): used to identify the user's device type, device model, system version, etc., to ensure accurate delivery of messages;

Device identifier (IMEI, IDFA, Android ID, GID, MAC, OAID, VAID, AAID, IMSI, MEID, UAID, SN, ICCID, SIM information): used to identify a unique user, to ensure accurate delivery of push and push information accurate statistics;

Network information (IP address, WiFi information, base station information, DNS address, DHCP address, SSID, BSSID) and location information (latitude and longitude): used to optimize the network connection request between the SDK and Jiguang server, to ensure the stability and continuity of services, At the same time, the regional push function is realized;

Application list information (application crash information, notification switch status, APP application list and active status, APP application page information, APP function event related information): When a device has multiple APP push links active at the same time, we use the merge chain The link technology is randomly combined into one link to achieve the purpose of saving electricity and traffic for users;

Push log information: so that developers can query the use of push service records, understand the delivery status of push information, and adjust push strategies.

Data processing method: through de-identification, encrypted transmission and other security methods

Official website link: https://www.jiguang.cn/push

Privacy policy link: https://www.jiguang.cn/license/privacy


Xiaomi Push

Function/service: Push messages to users using Xiaomi devices

Official website link: https://dev.mi.com/console/appservice/push.html

Privacy policy link: https://dev.mi.com/console/doc/detail?pId=1822

Permissions requested to call: view WLAN connection; read external memory card; boot up; read phone status and identity; write to an external memory card; retrieve running apps

Types of personal information collected: device information; Wi-Fi address; carrier information

 

vivo Push

Function/service: Push messages to users using vivo devices

Official website link: https://dev.vivo.com.cn/home

Privacy policy link: https://www.vivo.com.cn/about-vivo/privacy-policy

Permissions requested to invoke: read external memory card; write to an external memory card; retrieve running applications

Type of personal information collected: device information; operator information

 

OPPO Push

Type of personal information involved: device identifier (e.g. IMEI, ICCID, IMSI, Android ID, GAID), application information (e.g. application package name, version number and running status), network information (e.g. IP or domain connection result, current network type)

Purpose of use: pushing messages

Usage scenario: used when pushing messages in OPPO mobile terminals

Third-party subject: Guangdong Huantai Technology Co.

Collection method: SDK collection

Official website link: https://open.oppomobile.com/wiki/doc#id=10194

Privacy policy: https://open.oppomobile.com/wiki/doc#id=10288

 

Huawei Push SDK

Third-party name: Huawei Software Technology Co.

Type of personal information collected: basic application information, in-app device identifiers, hardware information of the device, basic system information, and system settings information

Purpose of use: 1. Provide message push service; 2. Statistics on the success rate of Huawei Push SDK interface calls.

Privacy Policy: https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050042177

 

9. Data retention period

We will process your personal data for the minimum period necessary to achieve the purposes described in this policy, unless a longer retention period is required by specific legal requirements. We will determine the appropriate retention period depending on the volume, nature and sensitivity of the personal data and, at the end of the retention period, we will destroy your personal data. If we are unable to destroy the data for technical reasons, we will take appropriate measures to prevent further use of your personal data.

 

10. Dispute Resolution

If you have an unresolved privacy or data use issue and we are unable to provide a solution to your satisfaction, you may resolve it through the dispute resolution method agreed to in the petgugu Service Agreement.

 

11. Contact us

If you think that your personal information rights may be infringed, or if you find the thread of a violation of your personal information rights and want to make a complaint, or if you have any questions, comments or suggestions about this policy, or if you have any privacy complaints or requests to assert your rights, you can send an email to service@petgugu.com to contact us. (Note that we may not respond to questions unrelated to this policy or your personal information rights.)

Generally, we will review your questions or suggestions as soon as possible and reply within ten business days after verifying your user identity.